Manager, Mail Operations

Apply for the Manager, Mail Operations role at Postal Center International® | PCI®. The Mail Operations Manager will lead and manage the mail operations staff, ensuring coverage, time management, KPI attainment, safety, quality control, and process improvements across the organization.

Full-time

2nd Shift (Monday - Fridays from 3:00 PM to 12:00 AM. Weekends and extended hours are required.)

• Directly manage a workforce of 50–60 associates, utilizing labor forecasting to ensure staffing levels align with daily production targets.
• Maintain assertive and transparent communication with Supervisors and Team Leaders to ensure production goals and company updates are clearly understood.
• Lead the development of the team through targeted learning initiatives, hands‑on coaching, and mentorship.
• Track and report on production KPIs and Operational Excellence to ensure the team meets or exceeds output expectations.
• Maintain rigorous oversight of staff attendance, scheduling, and time‑off requests to ensure consistent operational coverage.
• Manages workforce and forecasts labor needs.
• Oversee all personnel‑related documentation, including coaching logs, incident reports, and performance files.
• Manages all operations, including administrative associates, in the absence of senior leadership.
• Ensure all operations are carried out in an appropriate, cost‑effective way.
• Monitor production quality and execute real‑time quality controls to ensure all output meets established standards.
• Collaborates with the Site Manager to develop, improve, and enforce safety protocols, ensuring a “safety‑first” culture for all associates.
• Other duties assigned from time to time.

• Experience in management operations and leadership.
• Excellent communication skills.
• Organized and proactive.
• Ability to work in a fast‑paced environment.
• Ability to be highly organized and to set priorities and deadlines.
• Capacity to work under pressure to meet goals and objectives.
• Ability to build trust and relationships among managers, associates, and customers.

• Minimum 5 years of operations manager experience, or equivalent experience preferably in production or manufacturing environments.
• Demonstrated leadership abilities.
• Bachelor's degree is highly preferred.

• Must be available to work a flexible schedule including weekends.
• Lifting requirements of up to 30–50 pounds at a time.
• Must be able to grasp, squeeze, bend, reach, and stretch to perform job duties.
• Prolonged periods of standing at workstation.
• Will be exposed to a loud noise environment.
• May be exposed to dust.
• Must be able to work overtime & weekends if needed.

$75,000 - $85,000 annually