Customer Service Representative-- GOSDC

Job Title:
Customer Service Representative

Job Location:
Franklin, MA

Pay Rate: $20.00/hr [Weekly Pay]

Shift Timings: 07:00 AM to 04:00 PM [Monday to Friday]

Contract Duration: 06 Months [Temp-To-Hire]

Job Description:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.