Front Desk​/Manager Duty

Overview

We are seeking a dependable, energetic, and member-focused professional to join our team in a combined Front Desk & Manager on Duty (MOD) role. This position plays a vital part in delivering an exceptional member experience while ensuring smooth, safe, and efficient Club operations.

As a MOD, you’ll serve as the on-site leader during assigned shifts, acting as the primary point of contact for staff, members, and departments when leadership is not present. As a Front Desk representative, you’ll be the welcoming face of the Club providing outstanding service, support, and problem-solving from the moment members arrive.

This role requires flexibility, strong communication skills, and the ability to confidently manage both people and situations in a fast-paced environment.

• Greet members and guests with warmth, professionalism, and consistency.
• Assist with member questions, concerns, and requests, escalating issues when appropriate.
• Provide tours and information to prospective members.
• Maintain a welcoming, organized, and professional front desk environment.
• Support day-to-day member service operations and ensure a positive first and last impression.

• Open and close the Club, ensuring all areas are prepared, clean, safe, and ready for member use.
• Serve as the on-site leader during assigned shifts, supporting staff across all departments.
• Act as the primary point of contact for departments when directors are not on property.
• Monitor Club operations throughout the shift and address issues promptly and professionally.
• Enforce Club policies, safety standards, and emergency procedures.
• Handle incidents, member concerns, and staff questions calmly and effectively.

• Assist with scheduling adjustments, shift coverage, and call-outs as needed.
• Complete required reports and documentation related to incidents, operations, or staff issues.
• Maintain a visible presence throughout the facility to ensure operational excellence and member satisfaction.

• Provide tours of the facility.
• Participate in regular staff meetings and contribute positively to team discussions.
• Help onboard and train new team members.
• Assist with supporting other directors when needed.
• Understand and consistently follow Club policies and procedures.

Schedule:
MOD - Fridays 4PM - 8PM & Saturdays 12PM - 7PM, Front Desk - 2-3 shifts per week plus additional shifts as determined by the Member Services Director and schedule needs. Must be available to start at 2PM on weekdays.

You’re an energetic, service-minded professional who thrives in a fast-paced setting and can adapt quickly to changing needs. You take pride in your communication and problem-solving abilities, and you bring a can-do attitude to every shift. Key qualifications include:

• Prior leadership or supervisory experience preferred (hospitality, fitness, or customer service environments ideal).
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm, professional, and decisive in high-energy situations.
• Reliable, punctual, and detail-oriented with a strong sense of accountability.
• Comfortable balancing front-facing member service with leadership responsibilities.

We also encourage our team to embrace our Club culture by using the facility for personal wellness—whether that’s working out, taking a group class, or enjoying all that The Adirondack Club has to offer.

Familiarity with our programs and passion for a healthy lifestyle make for the most authentic and impactful team members.

• 2+ years of leadership experience and/or experience in a customer service, hospitality, fitness, or front desk/reception role.
• CPR/AED and First Aid certification (or willingness to obtain).
• Proficiency with computers and software, including Microsoft programs.
• Experience with point-of-sale systems and/or membership or CRM software is a plus
• Must be available to work a flexible schedule including evenings, weekends and holidays.
• Complimentary club membership when working 5+ hours per week