Plumbing Field Service Manager

📌 Position:
Plumbing Field Service Manager
📍 Location: [Franklin, IN]
💼

Employment Type

: Full-Time
🕒 Schedule: Monday-Friday with occasional on-call or after-hours support

About Us

Johnson Heating and Cooling, INC is a trusted leader in plumbing and home comfort services, known for high-quality craftsmanship, strong customer relationships, and a commitment to excellence. As we continue to grow, we are seeking a dedicated Field Service Manager to support our Plumbing Service Manager and help lead the service department to continued success.

Position Summary

The Plumbing Field Service Manager plays a key support role in overseeing day-to-day field operations. This position works closely with and reports to the Plumbing Service Manager-assisting in leadership, training, workflow coordination, and performance management for plumbing technicians. The ideal candidate has strong field experience and a passion for developing others while driving efficiency and exceptional customer service.

Key Responsibilities

• Support the Plumbing Service Manager in daily operational oversight of the plumbing service department
• Provide coaching, feedback, and mentoring to field technicians to ensure consistent performance and customer satisfaction
• Assist in onboarding new technicians and supporting ongoing training initiatives
• Conduct field evaluations, ride-alongs, safety audits, and quality control checks
• Partner with dispatch to assign workloads, optimize routes, and support schedule efficiency
• Track key performance metrics and report field updates to the Plumbing Service Manager
• Assist in handling escalated customer concerns or job issues to ensure timely resolution
• Help ensure compliance with safety regulations, code requirements, and company policies
• Maintain accurate records, job documentation, and system updates

Qualifications

• Journeyman plumbing license or equivalent required

• 3-5+ years of plumbing industry experience (service preferred)

• Leadership or mentoring experience strongly preferred

• Strong understanding of plumbing systems, codes, and best practices

• Excellent communication, problem-solving, and teamwork skills

• Valid driver's license with an acceptable driving record

• Ability to use field service technology, tablets, and scheduling software

What We Offer

• Competitive salary + performance-based incentives
• Company vehicle, phone, and tablet
• Health, dental, vision, and retirement benefits
• Paid holidays and PTO
• Ongoing professional development and advancement opportunities
• A supportive, team-oriented work environment