Plumbing Field Service Manager

📌 Position:
Plumbing Field Service Manager
📍

Location:

[Franklin, IN]
💼

Employment Type:

Full-Time
🕒

Schedule:

Monday–Friday with occasional on-call or after-hours support

Johnson Heating and Cooling, INC is a trusted leader in plumbing and home comfort services, known for high-quality craftsmanship, strong customer relationships, and a commitment to excellence. As we continue to grow, we are seeking a dedicated Field Service Manager to support our Plumbing Service Manager and help lead the service department to continued success.

The Plumbing Field Service Manager plays a key support role in overseeing day-to-day field operations. This position works closely with and reports to the Plumbing Service Manager—assisting in leadership, training, workflow coordination, and performance management for plumbing technicians. The ideal candidate has strong field experience and a passion for developing others while driving efficiency and exceptional customer service.

• Support the Plumbing Service Manager in daily operational oversight of the plumbing service department
• Provide coaching, feedback, and mentoring to field technicians to ensure consistent performance and customer satisfaction
• Assist in onboarding new technicians and supporting ongoing training initiatives
• Conduct field evaluations, ride-alongs, safety audits, and quality control checks
• Partner with dispatch to assign workloads, optimize routes, and support schedule efficiency
• Track key performance metrics and report field updates to the Plumbing Service Manager
• Assist in handling escalated customer concerns or job issues to ensure timely resolution
• Help ensure compliance with safety regulations, code requirements, and company policies
• Maintain accurate records, job documentation, and system updates

✔ Journeyman plumbing license or equivalent required
✔ 3–5+ years of plumbing industry experience (service preferred)
✔ Leadership or mentoring experience strongly preferred
✔ Strong understanding of plumbing systems, codes, and best practices
✔ Excellent communication, problem-solving, and teamwork skills
✔ Valid driver’s license with an acceptable driving record
✔ Ability to use field service technology, tablets, and scheduling software

• Competitive salary + performance-based incentives
• Company vehicle, phone, and tablet
• Health, dental, vision, and retirement benefits
• Paid holidays and PTO
• Ongoing professional development and advancement opportunities
• A supportive, team-oriented work environment