IT Support Assistant

Job Type :
Full-Time, Non-Exempt (Hourly)

Job Location:
Franklin, Indiana

Employer:
Mutual Savings Bank

The IT Support Assistant provides day-to-day technical support to ensure the reliable and secure operation of the Bank’s technology systems. This role supports employees across all locations by troubleshooting hardware, software, and network issues, assisting with cybersecurity initiatives, and maintaining IT equipment. Under the direction of the Chief Information Officer, the IT Support Assistant plays a key role in supporting system availability, data security, and a positive employee experience through responsive and professional technical support.

Performs a variety of IT support and operational duties, including but not limited to:

• Provides first-level support for computers, laptops, tablets, printers, and basic network issues.
• Troubleshoots application, hardware, and connectivity issues in a timely and professional manner.
• Assists employees with Office 365 and other standard office applications.
• Supports VoIP phone systems and related troubleshooting.

• Assists with daily monitoring of network activity, firewalls, antivirus, and system alerts.
• Supports VPN connectivity and basic network configuration tasks.
• Assists with vulnerability scanning, patch management, and cybersecurity initiatives.
• Helps create and deploy phishing tests and social engineering awareness training.

• Builds, configures, and deploys Windows 11 computers for branches and loan departments.
• Prepares new and existing equipment for employee use.
• Properly prepares retired equipment for disposal in accordance with security and data protection standards.

• Complies with all regulatory and internal policy requirements related to the position.
• Maintains awareness of and supports compliance with applicable regulations, including but not limited to BSA, CRA, OFAC, Reg E, Reg Z, Reg CC, and Reg DD.
• Documents issues, resolutions, and procedures as required.

• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to prioritize tasks and manage multiple requests in a fast‑paced environment.
• Working knowledge of:
• Computers, laptops, and tablets
• Network components and configurations
• VPNs
• Firewalls and antivirus/virus protection
• Vulnerability scanning and patch management
• VoIP systems
• Microsoft Office 365
• Social engineering and cybersecurity best practices
• Strong communication skills and a customer‑service mindset when assisting internal users.
• High level of integrity, confidentiality, and attention to detail.

• High school diploma or equivalent required.
• Previous IT support, help desk, or technical support experience preferred.
• Financial institution or regulated‑industry experience is a plus, but not required.