Teller - Franklin Avenue

Job Description

Job Summary: The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency and educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by delivering a legendary customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments with high accuracy and efficiency.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and directing them appropriately.
• Understands customer banking preferences and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offers financial & digital solutions, and/or refers the customer to appropriate partners to provide solutions.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect customers.
• Verifies customers' identities by following authentication policies & procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures and operations, and remains responsible for cash drawers and vaults, including maintaining appropriate cash limits and security.
• Responsible for ensuring confidential customer information is securely stored throughout the day.
• Understands the importance of dual control and follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Completes all required in-classroom and online training by established due dates.

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours including weekends, evenings, and holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

• Never: 0%;
  Occasional: 1-33%;
  Frequent: 34-66%;
  Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. TD values growth, development, and a supportive culture for colleagues.

Our Total Rewards package includes base salary and variable compensation, health and well-being benefits, savings and retirement…