Travel & Expense Supervisor

Position Overview

The Travel & Expense Supervisor oversees the administration of the companies global Travel and Entertainment programs. The Supervisor creates efficiencies in process flow and supports management with ad hoc and reporting requests. Responsibility will include being the subject matter expert for the Travel & Expense programs monitor and enforce the global travel and expense policies and procedures, ensuring compliance with internal and external regulations and best practices.

Create reports needed to provide metrics and to assist in enforcing adherence to internal policies. The Travel & Expense Supervisor position will report to the Senior AP Manager.

• Supervise the Travel and Entertainment ("T&E") function at Encore, acting as the primary subject matter expert for policies and procedures.
• Maintain relationships with the companies T&E providers (i.e. corporate credit cards, travel and expense programs).
• Liaison with Procurement on contracts and ensuring staying within guidelines.
• Partner with the companies’ providers with support on troubleshooting open issues to support future process improvements.
• Conduct regular reviews of the vendor performance and ensure quality standards are met.
• Support and assist in audit requests (SOX, EY)
• Review/Approve expense reports and enforce corporate travel policies

• Create and develop key operational/performance metrics and reporting for FP&A and Senior Executive team members.
• Lead financial oversight of our T&E spending by creating and developing key strategic reports in Expense Program.
• Manage and monitor KPI’s (Key Performance Indicators) for tracking performance of T&E operations.
• Manage and build analytics for T&E spend, lead audit oversight and action program process improvements.
• Work with internal teams for financial reporting.
• Ensure Business Expense Policy is updated and communicated.
• Oversee the Connect Pages for updates, compliance, and overall information.

• Develop training programs for travel and expense processes.
• Lead training efforts for field employees regarding their concerns with their expense reports T&E Policy for Encore.
• Remain current with best practices and new technology of expense program by attending the Annual Conferences and workshops.
• Build and update training materials and resources as needed
• Provide communication as needed to internal customers on all updates, training, and policies.

• Supervise T&E Lead on responsibilities and processes
• Research and propose new procedures to add value in the overall T&E process at Encore.
• Ensure compliance, timeliness of reporting, and audits/processing of expense reports.
• Provides necessary reporting for all internal and external customers

• Manage strong internal control environment and ensure compliance to key SOX controls.
• Oversee out of pocket spend and drive compliance to our Corporate Credit Card policy.
• Develop and create detailed analysis of the Concur reports to monitor exceptions and infractions.
• Manage and fulfill audit requests, both by the Internal Audit Team and outside audit firms.
• Perform reviews of expense reports and provide approvals or rejections.

• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity.
• Model and reinforce a positive working environment centered on company values.
• Measure department performance with appropriate metrics and utilize the metrics in measuring employee performance.
• Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development.
• Manage all aspects of the teams, including scheduling, team building, mentoring, disciplinary reviews, and termination of employment.

• BA/BS degree in Accounting/Finance or equivalent experience preferred
• 6+ years of Accounts Payable and Concur experience
• Previous experience with Concur administrative functions in a fast paced, high growth global environment
• Must have strong customer service background
• Ability to manage multiple tasks with strict deadlines
• Excellent verbal and written…