Program Manager, Talent & Leadership Development

Position Overview

The Program Manager, Talent and Leadership Development compiles research, performs, and analyzes company-wide processes of leadership development and performance management. This role will create a systematic approach to share and adopt Encore’s culture represented through Core Values, Focus on You, and throughout the company’s initiatives. These processes will aid in recognizing top talent, creating, and reinforcing a high performing culture that fosters employee engagement and drives business growth.

This position reports to the Senior Director, Talent Management and Leadership Development.

• Collaborates with Director of Talent Management, Senior Program Manager, HR Business Partners, and company leaders to develop talent strategies for Performance Management, Talent Assessment, Succession Planning, Cultural Change and Employee Engagement throughout the organization.
• Compiles data and creates reports to support fair and equitable calibration of performance across groups and individuals.
• Partners with Human Resources Managers to ensure proper execution of annual Integrated Talent Management processes.
• Identifies, develops, and tracks key talent management metrics and prepares regular reports for review by Senior Leadership.
• Creates tools and reports to support the Talent Assessment and Succession Planning processes. May attend succession planning sessions to record output and share with participants.
• Researches current best practices and provides input into decisions about revising current approaches accordingly.
• Develops analytics/metrics to measure success of key Talent initiatives

• Collaborates with Director, Talent Management, Senior Program Manager and internal business partners to develop and support Encore’s comprehensive, best-in-class Leadership Development Strategy and programs.
• Partners in the design and implementation of Leadership Development programs for all levels of leadership including high potential leaders in the organization, recent college graduate program, and any other programs that may be required.
• Responsible for the day-to-day operations of one or more internal leadership development programs, including oversight of participants, coordination with business leaders, program scheduling, and program graduation.
• Administers key talent surveys and feedback tools (i.e. 360 assessments) as required to measure employee engagement, talent and application of learning.
• Partners with HR and Business Leaders to assure proper understanding and application of Encore’s leadership development competency set into our culture and talent processes and systems.

• Creates and sustains a systematic approach to sharing and adopting the culture as represented by Encore’s Core Values, and Focus on You, throughout the organization.
• Partners with HR Leaders, Executives, Marketing and other business leaders to ensure relevance of Focus on You (employee value proposition) by ensuring content is relevant and up-to-date.
• Coordinates the annual engagement survey process, including the survey preparation and launch, progress monitoring, reporting and compilation of survey results. Support manager development of action plans that have a direct and measurable impact on business results.
• Provides ongoing support for Center Stage to drive performance and engagement through the company-wide recognition program.
• Plays an active role in promoting and supporting Encore’s Diversity, Equity, and Inclusion initiatives.

• Produces and manages appropriate program plans, milestones, and deliverables, including ensuring KPI’s are tracked and communicated.
• Identifies program impediments and ensures escalations to the appropriate individuals or groups are done early and often.
• Understands the mechanics of project management and contributes fully to planning, decision making and development processes

• A Bachelor’s degree in a related field;
  Human Resources, Organizational Behavior, Industrial/Organizational Psychology, Hospitality, or related field of study.
• 3-5 years relevant work experience in Human…