Pool Attendant
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Position Title
Pool Attendant
SummaryResponsible for concession stand, admissions desk, monitoring the top of the slide and performing the following duties.
Immediate SupervisorPool Manager(s)
Essential Duties And Responsibilities- Upon entry, check all bags for any items not allowed into the facility.
- Answer phones and check messages.
- Answer questions from patrons regarding programs, facility hours, fees and anything else.
- Handle admissions and concession transactions, while registering patrons for programs and pool passes.
- Check in participants for programs.
- Clean outside concession tables and chairs.
- Maintain a clean concession stand (counters, machines, storage).
- Store items orderly in closet, refrigerator or freezer.
- Clean front desk, concession stand, pool deck and locker rooms.
- Has the ability to perform the physical and cognitive skills necessary to achieve and maintain CPR/1st Aid certification.
- Allow slide users to use feature when there is no danger of injuring another participant.
- Other duties as assigned.
- Maintains a working knowledge of all general agency and departmental-specific safety rules.
- Uses material‑handling equipment or staff assistance when lifting and/or moving objects 50 lbs. or greater.
- Promptly reports any work‑related or patron injuries to supervisor.
- Attends required safety program and in‑service education meetings.
- Corrects unsafe conditions and/or reports them to supervisor.
- Safety and Security – Use good safety awareness, judgment and follow policies; report potentially unsafe conditions; use equipment following manufacturer safety instructions; and follow agency ergonomic policies and procedures.
- Attendance/Punctuality – Demonstrate consistent attendance and on‑time arrival.
- Dependability – Follow instructions and respond to management direction; take responsibility for own actions; keep commitments; and complete tasks on time or notify appropriate person.
- Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; and follow through on commitments.
- Interpersonal Skills – Focus on solving conflict, not blaming; listen to others without interrupting; keep emotions under control; maintain a positive attitude; and be receptive to constructive feedback.
- Teamwork – Promote and support work teams; put success of team above own interests; and support everyone's efforts to succeed.
- Customer Service – Manage difficult or emotional customer situations; respond to requests for service and assistance; and meet commitments.
- Planning/Organizing – Prioritize and plan work activities and use time efficiently.
- Judgment – Exhibit sound and appropriate judgment; support and explain reasoning for decisions; include appropriate people in decision‑making process; and make timely decisions.
- Problem Solving – Identify and resolve problems in a timely manner; and develop alternative solutions.
- Oral Communication – Listen and get clarification; and respond well to questions.
- Organizational Support – Follow policies and procedures.
- Technical Skills – Must maintain State of Illinois Food Handler and CPR/1st Aide certifications as prescribed.
- Must be 16 years old.
Less than High School Education.
Language SkillsAbility to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small‑group situations to customers, patrons and other employees.
Mathmatical SkillsAbility to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume and distance.
Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in a standardized situation.
Computer SkillsMax Galaxy Registration Software.
Certifications, Licenses, RegistrationsHave current Ellis and Associates CPR and Standard First…
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