Learning Specialist

The LMS Coordinator for the client's Excellence Academy is responsible for the ongoing management, accuracy, and optimization of all master data within the Success Factors Learning Management System (LMS) for the client Excellence office. This role ensures learning records, curricula, assignments, and user data are properly maintained, while providing high-quality reporting, system monitoring, and operational support.

The primary responsibilities will include:

• Maintain all LMS master data (users, items, curricula, assignments, programs, catalogs, facilities, instructors, etc.) in alignment with governance and quality standards.
• Monitor daily LMS health, data integrity, and system workflows; proactively identify and resolve data inconsistencies.
• Track system errors and escalation to technical teams or vendors as needed.
• Build and deliver standardized and adhoc LMS reports, dashboards, and data extracts (e.g., enrollment, completion, overdue training, learning hours).
• Maintain SOPs, work instructions, and process maps related to LMS operations.
• Support implementation of governance, compliance, and quality controls across all learning operations.