Learning Management System Administrator

The LMS Coordinator for the Excellence Academy is responsible for the ongoing management, accuracy, and optimization of all master data within the Success Factors Learning Management System (LMS). This role ensures learning records, curricula, assignments, and user data are properly maintained, while providing high-quality reporting, system monitoring, and operational support.

The LMS Coordinator plays a key role in delivering a seamless learner and administrator experience and enabling dated riven decision making across Academy programs.

• Maintain all LMS master data (users, items, curricula, assignments, programs, catalogs, facilities, instructors, etc.) in alignment with governance and quality standards.
• Ensure accuracy, version control, and compliance across all learning objects.
• Process learning assignments, completions, and updates as requested.
• Support creation and maintenance of Academy libraries, certification paths, and learning journeys.
• Serves as the internal LMS expert for the LMS training process and set‑up

• Monitor daily LMS health, data integrity, and system workflows; proactively identify and resolve data inconsistencies.
• Conduct periodic audits of learning records, curricula, and user data to ensure completeness and accuracy.
• Track system errors and escalate to technical teams or vendors as needed.
• Recommends utilization of LMS features that will enhance overall learner experience.
• Ensure certified practitioners are using the LMS per defined process.

• Build and deliver standardized and adhoc LMS reports, dashboards, and data extracts (e.g., enrolment, completion, overdue training, learning hours).
• Analyze trends to help Excellence Academy leaders identify performance gaps and opportunities for optimization.
• Support KPI reporting and insights that contribute to the overall learning strategy and drive continuous improvement.

• Serve as the first point of contact for troubleshooting LMS issues for the learners, managers, and certified practitioners.
• Provide guidance to content owners and on LMS processes and best practices.
• Support testing, validation, and deployment for new features, releases, or configuration updates.

• Maintain SOPs, work instructions, and process maps related to LMS operations.
• Identify opportunities to simplify and standardize LMS workflows across the Academy.
• Support implementation of governance, compliance, and quality controls across all learning operations.

• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Data Integrity & Accuracy.
• Learning Management Systems (LMS) Administration.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).