Enterprise Program Manager, Mid-Level

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Job Summary:

BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Enterprise Program Manager will lead multiple implementation project teams, ensuring high-quality execution and customer satisfaction while managing critical issues and facilitating strategic discussions.

Responsibilities:

• Supports strategic direction of BD and provides leadership to the product implementation teams at customer sites

• Supports BD product implementation teams to ensure the successful completion of their projects

• Lead internal and customer program leadership & steering committee status calls; conduct regular customer executive status calls

• Facilitate internal communication, development & execution of mitigation plans to address program risks & issues

• Responsible for strategic customer satisfaction (OSAT & NPS)

• Develops and reports regular program performance metrics to leadership & committees

• Optimally use established tools and standards for communicating information to executive team regarding implementation activities

• Establishes strong relationships at all levels within BD and customer.

• The EPM will analyze work effort and resources required across multiple projects and will find opportunities to decrease rework and drive operational and implementation efficiencies

• Maintain strong industry and product knowledge

• Lead enterprise level customer issues while partnering with GCS Service and Support to drive product issues and security concerns to timely resolution.

• Works closely with the BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases

• Support product proactive services and preventative maintenance compliance

• Partner with Business Process Manager, Customer Success and others to support ease of doing business

• Demonstrates sophisticated knowledge and understanding of project management methodologies and relevant clinical and IT operations

• Facilitates strategic discussions to optimize implementation projects specific to the management of scope, requirements, financials, and schedule

• Anticipates project risks and develops mitigation strategies/plans for more sophisticated risk factors

• Serves as a mentor and trusted advisor to BD Implementation teams

• Presents and communicates project status to senior level business management

• Provide leadership to resolve conflicts across project team members and customers

• Provide governance over the technical & solution design, implementation process, and coordination of BD resources

• Influences customer to implement enterprise level standardizations

• Work with customer and appropriate BD teams/resources to inspire changes to processes/methodologies that will improve the implementation & critical issue process.

• Ability to build BD product implementation roadmap plans based on solution integrations, release compatibility, customer drivers for sequence, grouping, value, and goals.

Qualifications:

Required:

• Bachelor's degree (BA/BS)

• At least 3+ years of experience leading clinical product/medical device implementation projects in acute care settings

• Valid driver's license that meets BD's auto safety standards

• Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)

• COVID-19 vaccination (with potential for accommodation requests per applicable law)

• Ability to travel 25-50% of the time

• Must live near a major airport in the U.S.

• Excellent written and verbal communication skills

• Strong grasp of technology and its impact on software deployment

Preferred:

• MBA preferred (beyond the minimum BA/BS…