Food & Beverage Team Leader

Overview

Sazerac Company Overview Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye.

Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, Buzz Ballz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky, with a rich distilling tradition dating back to 1787. Buffalo Trace is a fully operational distillery producing bourbon, rye, and vodka on site, and is listed on the National Historic Register.

Buffalo Trace has been awarded seven distillery titles since 2000 and has garnered more than 150 awards for its premium whiskies.

The Visitor Center Team Leader – Food & Beverage is responsible for supervising and facilitating all Food and Beverage Program activities that occur at Buffalo Trace Distillery. The leader is charged with making sure the Café is always aesthetically pleasing, well stocked, and show ready. This leader strives to create a positive and fun experience for all visitors and team members at Buffalo Trace.

• Use PDS as a tool to monitor performance and evaluate own skills. Participate in PDS discussions with supervisor to prepare for future growth within the company. Identify key team members for potential growth and work with them on skill development.
• Always model excellent customer service to both internal and external stakeholders. Develop and reinforce customer service standards and training. Monitor interactions between Food and Beverage staff and key stakeholders to offer both recognition and accountability where appropriate. Address concerns (in person, online and through comment cards) from customers and staff in a timely manner and provide Manager recommendations. Address any concerns with specific staff as dictated by department policy and HR.
• Focus visitor interactions on priority brands for Buffalo Trace Distillery and make each interaction with visitors a springboard to become raving fans of these products. Use quality Food and Beverage experiences to reinforce brands during consumer events.
• Improve Café selection and work on inventory cost reductions. Responsible for maintaining the appropriate inventory of all non-alcohol related merchandise based on current and forecasted demand. Research and recommend new items for the Café which fits consumer demand and the BTD brand. Manage positive vendor relationships. Ensure the Café is stocked and aesthetically pleasing. Employ merchandising techniques and train staff to increase per person expenditure year over year.
• Oversee Café area daily tasks and provide directions to staff. Spend majority of time providing visible leadership on the floor. Opens and closes the Café when scheduled. Develop and performs opening duty checklist. Conduct morning walk around and efficient closing duties. Maintain effective communication with staff to provide excellent customer service and visitor experience. Monitor staffing levels and redirect as necessary.
  
  Observe customer and staff interactions - address or elevate issues in the moment. Collaborate with Safety to develop and implement an Emergency Response Program. Foster a team environment.
• Grow sales volume, manage and optimize the cost of goods and overheads - while delivering the highest quality products. Monitor daily cash handling, inventory control, and register transactions. Demonstrate and reinforce persuasive selling techniques with Gift Shop staff. Take the lead on "problem-solving" for unusual or special situations in the absence of the Manager.
• Ensure repeat visitors through excellent customer service and unique and enriching experiences. Contribute…