Sr. Operations Support Manager; Frankfort, KY

Overview

Maximus is currently seeking an experienced and dynamic leader to join our team as a Sr. Operations Support Manager in support of our Kentucky Health Benefits Exchange (KY HBE) program. The Sr. Operations Support Manager will oversee staff hiring, training, and development while ensuring operational excellence and program success. You will serve as a key liaison to clients and external partners, manage departmental performance, and drive strategic initiatives that enhance service delivery.

This position requires a proactive professional with exceptional communication skills, proven leadership experience, and the ability to thrive in a fast-paced, evolving environment.

This is an on-site position in Frankfort, KY.

This position is contingent upon contract award.

• Date:
  Monday, January 5, 2026
• City:
  Frankfort
• State: KY
• Country:
  United States
• Working time:
  Full-time

• 🔄 Work/Life Balance Support - Flexibility tailored to your needs!
• 💰 Competitive Compensation - Bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities - Participate in training programs, workshops, and conferences.

• Responsible for hiring, training, supervising and developing staff.
• Serve as liaison to clients and other outside agencies as assigned.
• Maintain active and professional communication with program contacts to ensure program goals are met successfully.
• Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met.
• Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution.
• Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed.
• Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support.
• Participate in the development and review of program materials and resources.
• Participate in the development, implementation and ongoing oversight of Client server data exchange.
• Promote program image and goals through public speaking engagements and professional presentations.
• Submit activity reports to the senior program leadership.
• Ensure that all departmental performance goals are met.
• Monitor and communicate issues, risks and concerns to the senior program leadership.
• Audit, review and approve expense reports.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
• Participate in strategic planning and ongoing process improvement for the program.
• Perform other duties as assigned by the senior program leadership.

• Bachelor’s degree in a health, social services, business or communications field required, or equivalent combination of education and experience.
• Minimum of 7 years of experience working in community settings involving health and/or human services required.
• Minimum of 3 years of people management experience required.
• Demonstrated ability to manage and motivate direct reports.
• Extensive experience…