Senior Program Director | Onsite in Frankfort, KY

Overview

Maximus is currently hiring an onsite Senior Program Director to lead a large-scale state Health & Human Services contact center. In this role, you’ll have full ownership of program performance, financial results (P&L), compliance, and client delivery across a 500+ FTE CCaaS/contact center environment, supporting Medicaid and state HHS programs. If you have proven experience managing government enrollment contact centers, a strong understanding of Medicaid eligibility, experience leading full life-cycle projects, and a track record of financial and operational success, we encourage you to apply.

This is an onsite position in Frankfort, KY, with relocation assistance available. This position is contingent upon contract award.

• 🔄 Work/Life Balance Support - Flexibility tailored to your needs!
• 💰 Competitive Compensation - Bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription, partially funded HSA;
  Life insurance; discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - 401K Retirement Savings plan and Company Matching.
• 🏝️ Unlimited Time Off Package – UTO, Holidays, extended sick leave, and Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts for employees.
• 🌟 Maximus Wellness Program and Resources - Wellness programs and resources.
• 📚 Professional Development Opportunities - Training programs, workshops, and conferences.
• 📝 Licensures and Certifications - Maximus covers expenses for renewing licenses and certifications.

Essential Duties and Responsibilities:

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.
• Experience leading multiagency call centers or CCaaS.
• Experience managing large-scale programs or portfolios (at least 300 full-time equivalents).
• Client relationship management from implementation through maintenance.
• Experience with large-scale telephony.
• Experience managing Medicaid programs.
• Experience implementing innovative technical solutions to solve client needs.
• CRM software experience.
• Certified Project Management Professional (PMP).
• Must live in or near Frankfort, KY, or be willing to relocate to the area (relocation assistance is…