Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet our clients' diverse needs. We are seeking a Licensed Life and Health Insurance Specialist responsible for educating and guiding customers in selecting suitable insurance policies.

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to promote satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, etc.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Preferred: call center experience.
• Proficient in Microsoft Office suite.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule and ability to multitask.

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Own headset (specific models to be recommended).

Competitive compensation, health benefits, paid time off, incentives, career growth opportunities, and a supportive work environment.