Desktop Support

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Job Description # Desktop Support
* 1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
* ** Excellent Attendance is required for this position
*** Customer services skills and temperament  + No foul, abrasive or condescending language used over the phone.  + No argumentative demeanor  + Takes ownership, not defensive about blame.  + Empathetic  + Patient with upset and/or angry customers.  + Good Communication Skills  + Problem solver (troubleshooting skills)  + Critical thinker  + Trainable  + Self-starting and Initiative  + Able to simplify explanations so that the customer understands.
* Experience in customer service-oriented workplace
* IT experience and knowledge in the following.  + Desktop Support (Onsite and remote)  + Windows 7 and 10 Operating System.  + Mapping network drives  + Global Protect support  + General NAS knowledge  + Office Suite (particularly Outlook 2013 or higher)  + Application knowledge (adobe, java, etc.)  + Preferred Service Now Ticketing System experience and knowledge base writing.
* Experience in phone center and/or helpdesk work
* Experience working in a lively and ever-changing environment (adaptability)
* Experience working with, and as an active part of, a lively team (team player)
* Multi-tasking ability
* Documentation skills (clear, concise)
* Experience with Active Directory (our most used tool to reset passwords)
* Experience with remote support or desktop support
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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