Service Desk Technician

Service Desk Technician

Position Overview

A Service Desk Technician is needed to join a high-volume support team that provides Tier 1 and Tier 2 technical assistance to a wide range of end users. This role involves handling incoming calls and emails, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment. The ideal candidate is patient, adaptable, and able to communicate clearly with users of all technical skill levels.

Key Responsibilities

• Provide first-line technical support for hardware, software, account access, and general system issues.
• Respond to a high volume of calls and emails while maintaining professionalism and accuracy.
• Troubleshoot issues related to operating systems, applications, connectivity, and user access.
• Assist with password resets, account updates, and basic administrative tasks.
• Document all interactions, troubleshooting steps, and resolutions clearly and concisely.
• Escalate complex issues to higher-level teams when necessary.
• Maintain a positive, customer-focused attitude, even in high-stress situations.
• Participate in a collaborative team environment and adapt to changing priorities.
• Support additional duties as assigned.

Required Qualifications

• At least 1 year of IT support experience (help desk or desktop support).
• Strong customer service skills and a professional phone demeanor.
• Ability to remain patient, empathetic, and calm with frustrated users.
• Strong troubleshooting and critical-thinking abilities.
• Ability to explain technical concepts in simple, user-friendly terms.
• Reliable attendance and punctuality.
• Ability to learn quickly and follow established procedures.

Preferred Skills

• Experience in customer-service-driven environments.
• Familiarity with operating systems and common business applications.
• Experience with remote support tools.
• Exposure to ticketing systems and knowledge-base documentation.
• Understanding of basic account administration and user access concepts.
• Ability to multitask and work effectively in a dynamic environment.

Soft Skills & Attributes

• Clear and professional communication
• Strong work ethic and initiative
• Team-oriented mindset
• Adaptability and willingness to learn
• Attention to detail and accuracy

Work Environment

• High-volume support environment
• Fast-paced and sometimes high-stress
• Collaborative team of 20+ technicians
• Schedule: Monday-Friday, 7:00 AM-4:00 PM
• Some Saturdays required

Job Type & Location
This is a Contract position based out of Frankfort, KY.
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Final date to receive applications
This position is anticipated to close on Mar 23, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and…