Desktop Support Technician-Frankfort

Description

TEKsystems IT Department is seeking a Field Services/Desktop Support Technician to support end users in and around Frankfort, KY. The role involves 60% phone support and 40% desktop and network systems support. A company vehicle is provided (not a take‑home vehicle).

• Hands‑on IT Support: hardware/software troubleshooting (1‑3 years of experience required)
• Experience troubleshooting user issues, including remote support – experience with Windows 11, Outlook, O365, Exchange, Windows Server 2008/2012
• Customer Service and interpersonal skills – documented in reference checks
• Ability to think outside the box

• Technician will receive a ticket through the ticketing system for this local area, routed from the HQ call center to the specific district.
• Accept the ticket and reach out to the end user to resolve issues remotely if possible, then go to the desk side if needed.
• Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support, and LAN connectivity.
• Hardware support (DELL desktops & laptops, Surface
  
  Pro3 & DELL tablets)
• Software support (homegrown applications)
• Provide some server support – act as the “hands” for the server team in Frankfort while they instruct them over the phone.
• Knowledge of permissions
• Install desktops when needed
• Deployment and support of upgrades
• Provide basic local troubleshooting to servers, switches, cabling, and enterprise software applications

Excellent customer service skills and communication skills are essential. Must have the ability to problem‑solve issues quickly and be an “out of the box” thinker when it comes to finding a solution.

Expert Level

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $19.00 – $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort, KY.

This position is anticipated to close on Mar 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.