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IT Project Manager HelpDesk/Support Systems Administrator

Service Desk Lead — ITIL‑Driven Ops Leader

Job in Frankfort, Franklin County, Kentucky, 40601, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-27
Job specializations:
  • IT/Tech
    IT Project Manager, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
An IT service management firm located in Frankfort, Kentucky, is seeking a Service Desk Lead to oversee weekday service desk operations. The role involves managing daily functions, ensuring quality service delivery, and leading a team. Candidates should have at least 8 years of experience in IT support operations and possess a Bachelor's degree related to the field. The position focuses on customer satisfaction, operational excellence, and alignment with program objectives, offering a competitive compensation package including a salary range of $84,900 to $154,500.
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