Desktop Support Technician

Position Overview

TEKsystems is seeking a Desktop Support Technician to provide on‑site technical support for end users in a fast‑paced, customer‑facing environment. These technicians will handle device installation, troubleshooting, repair, and replacement within a primarily Windows‑based environment. Strong communication skills, professionalism, and the ability to work under pressure are essential.

• Provide hands‑on desktop support, including installation, configuration, and troubleshooting of hardware and software.
• Support end users directly, both in person and through remote assistance tools.
• Configure, deploy, and maintain computer equipment and peripherals.
• Diagnose and resolve issues related to operating systems, applications, printers, and workstation hardware.
• Perform basic network troubleshooting and escalates complex issues when necessary.
• Document all work in a ticketing system and follow established support procedures.
• Deliver excellent customer service and maintain strong communication with end users.
• Assist with device imaging, upgrades, and migrations as needed.>
• Work effectively under pressure while managing multiple support requests.

• Experience in desktop or technical support, including installation, troubleshooting, and hardware repair.
• Strong customer service and communication skills.
• Ability to work on‑site and interact directly with end users.
• Basic understanding of network connectivity and troubleshooting.
• Experience using ticketing systems and following structured workflows.
• Ability to work independently and as part of a team.

• Experience supporting Windows‑based environments.
• Familiarity with device imaging, deployment, and workstation setup.
• Exposure to account administration and user access support.
• Certifications such as A+ or equivalent knowledge.
• Strong interpersonal skills and willingness to assist junior team members.

• These are customer‑facing roles, so professionalism and communication are critical.
• Junior candidates with strong technical aptitude and excellent people skills will be considered.

Contract position based out of Frankfort, KY.

Pay range: $20.00 – $23.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This position is anticipated to close on Jan 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.