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SaaS Support & Incident Analyst — EdTech; K-12
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-01-19
Listing for:
Public Consulting Group
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
A leading public sector solutions firm is seeking a support desk agent to manage customer requests in a fast-paced environment. The role emphasizes exceptional customer service and technical support for K12 education software products. Candidates should possess strong communication skills, 3+ years of SaaS support experience, and familiarity with tools like Zendesk. Competitive salary range is $55,500 - $68,400, alongside comprehensive benefits including medical, dental, 401k, and PTO.
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