More jobs:
Technical Writer
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-01-16
Listing for:
Cynet systems Inc
Full Time
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
Cloud Computing, IT Support
Job Description & How to Apply Below
Job Description Responsibilities
- Write and edit installation, configuration, how-to, troubleshooting, and online help for:
- Cloud landing zone (AWS or Azure equivalents).
- Application stack (.NET/Angular, and any platform-specific deployment/run details).
- Data tier (AWS RDS/Aurora/SQL Server or Azure SQL).
- Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/Event Bridge, Functions/Lambda).
- Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/Private Link).
- Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, hypercare) with change history.
- Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links tcode/configs.
- Convert SME notes intstep-by-step procedures (screenshots, scripts, commands).
- Install/config guides (cloud landing, app, data, scheduler).
- Interface runbooks and cutover/rollback checklists.
- Troubleshooting trees and “first-response” procedures.
- Online help; quick-reference job aids.
- Versioned doc set per release.
- MUST-HAVE Requirements (non-negotiable)
- ≥ 5 years enterprise technical writing with hands-on runbooks/ops docs (samples required).
- Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
- Ability tcapture runbooks for:
Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra AWS IAM/IAM Identity Center). - Single-source practice (SharePoint/Confluence) with versioning/metadata.
- State/federal modernization; familiarity with PII safe-harbor (masking in non-prod; encryption in transit/at rest).
- Observability docs (App Insights/Log Analytics or Cloud Watch/Cloud Trail/ Open Search).
- Microsoft 365, SharePoint/Confluence, Visio/Lucid, Service Now, Git (versioning);
- Cloud services:
Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, Private Link).
- Doc completeness/accuracy (review pass xx).
- Findability and update turnaround.
- Reduction in support escalations tied tunclear instructions.
- Twrecent samples: (1) install/config guide, (2) runbook/playbook.
- 30-minute rewrite test from raw SME notes.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×