Senior Data Services Specialist

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Join Intuit’s Expert Network as a Data Services Specialist within the GBSG Supportability team, where your expertise drives clarity from complexity and elevates experiences for thousands of customers. In this role, you’ll dive deep into the stories our data tells—interpreting quantitative and qualitative signals, identifying root causes, and shaping innovative solutions that improve our end‑to‑end customer journey. You’ll partner closely with cross‑functional teams to resolve complex data abnormalities, design actionable insights, and champion improvements that scale across products, tools, and processes.

This is a role for a tenured problem‑solver who thrives in ambiguity, is passionate about understanding how data flows across systems, and brings resourcefulness, curiosity, and resilience to every challenge.

• Investigate complex issues using both quantitative and qualitative data, translating findings into clear recommendations and innovative solutions.
• Apply deep product expertise, deductive reasoning, and creative thinking to diagnose and correct new‑to‑world or escalated customer issues.
• Advocate for the customer in every decision; ensure their experience is central from discovery through solution deployment.
• Proactively identify opportunities to streamline workflows, reduce friction, and improve supportability across systems and platforms.
• Test new ideas, tools, and approaches to continually strengthen our operational and customer outcomes; share learnings broadly to raise team capability.
• Partner with product, engineering, operations, and support peers to communicate findings, validate solutions, and influence roadmap priorities.
• Quickly adopt new technologies, tools, and methods while remaining agile in a dynamic environment.
• Bring a seasoned perspective, mentor others through complex problem areas, and help shape team best practices and standards.

• 2+ years of deep experience with Quick Books Desktop, Online, or Accountant products (or equivalent high‑complexity tech ecosystem).
• Strong ability to interpret both quantitative and qualitative data, uncover trends, and translate insights into recommendations or product/process improvements.
• Demonstrated success resolving highly complex customer issues where root cause spans multiple tools, systems, or data flows.
• Familiarity with coding, scripting, or automation methodologies is a plus; comfortable experimenting with new technologies and tools.
• High emotional intelligence; able to balance urgency, empathy, and clarity—especially in escalated or ambiguous situations.
• Thrives in a fast‑paced, matrixed, remote environment; able to prioritize independently and move quickly with sound judgment.
• Comfortable challenging existing processes, testing ideas, and iterating based on results.
• Consistently delivers accurate, thorough work and pushes for excellence in outcomes at both individual and systemic levels.
• Builds strong relationships, communicates insights clearly, and effectively partners with cross‑functional teams.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Mid‑Senior level

Full‑time

Other

Software Development