Retail Receptionist Part Time

Retail Receptionist Job Description

Summary:

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist's supervision.

Pay Class:
Part Time

Pay Rate: $9.95 - $13.18 /hr

• Medical coding, insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.

• Work changing schedules to meet business demands.
• Work inside location.
• Strong organizational skills.
• Speak clearly and effectively.
• Calculate and manipulate numbers/data.
• Read English.
• Problem solving/reasoning.
• Meet customer expectations.
• Work under stress with interruptions and deadlines.
• Follow procedures and instructions.
• Use computer effectively and view computer screen.
• Exhibit empathy in all interactions.
• Bend and stoop continuously.
• Reach above shoulder continuously.

• Cross training in all departments as needed.

• Stand – 1/3 to 2/3.
• Walk – 1/3 to 2/3.
• Sit – 1/3 to 2/3.
• Use hands to touch, handle, or feel – 1/3 to 2/3.
• Reach with Hands and Arms – 1/3 to 2/3.
• Talk or hear – 1/3 to 2/3.
• Climb or balance – None.
• Stoop, kneel, crouch, or crawl – None.

• Must be detail oriented and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.