Public Assistance Program Specialist

Final date to receive applications

3/14/2026 (8:00 PM EDT)

$6,291.06 - $6,639.16 Monthly

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

for more details on state employment.

General Government Cabinet | Auditor of Public Accounts

209 St Clair Street
Frankfort, KY 40601 USA

The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate.

The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.

The Quality Advancement Branch is part of the Office of Citizen Services and Policy Integrity. It completes comprehensive reviews of services provided by CHFS and determines appeal eligibility for CHFS services that have been denied, modified, or terminated.

If you are interested in a career where you can contribute to the accuracy and efficiency of public assistance programs and make a meaningful difference in the lives of citizens across Kentucky, we encourage you to apply for the position of Public Assistance Program Specialist within the Office of Citizen Services Quality Advancement Branch.

• Provide technical assistance to management and Branch Staff regarding public assistance programs as they relate to performance audits.
• Conduct performance audits regarding CHFS programs as related to laws, regulations, and policy or procedures.
• Collect and analyze data.
• Assist in the preparation of performance audit reports.

• Experience in reviewing, monitoring, determining eligibility or administering SNAP, KTAP, Medicaid, Child Care Assistance.
• Should be skilled in Microsoft office programs and CHFS databases such as Worker Portal, MMIS, MWMA, and other KOG Applications.
• Excellent written and verbal communication skills.
• The ability to travel throughout the state to achieve COO leadership objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.

Graduate of a college or university with a bachelor's degree.

Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.

NONE

Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance, Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.

NONE

Work is typically performed in an office setting. Occasional travel is necessary.

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Richard Dienst nst or .

An Equal Opportunity Employer M/F/D