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Customer Service Rep Technical Support

VoC Strategy Lead: Customer Experience Advocate

Job in Frankfort, Franklin County, Kentucky, 40601, USA
Listing for: UKG (Ultimate Kronos Group)
Full Time position
Listed on 2026-03-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support
Salary/Wage Range or Industry Benchmark: 115100 - 165450 USD Yearly USD 115100.00 165450.00 YEAR
Job Description & How to Apply Below
A leading workforce management company in Frankfort, Kentucky is seeking a VoC Lead to integrate customer feedback into experience design. This role requires over 9 years of experience in customer research and exceptional qualitative research skills. The VoC Lead will empower teams by ensuring that customer insights are actionable and inform strategic decisions, advocating for customer perspectives across the organization.

The position offers a competitive salary and benefits in a collaborative environment.
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