Republican Political Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for call center representatives to support the "Get out the vote" effort. In this role, you will make outbound phone calls on behalf of the Republican party to encourage people to vote in the 2020 presidential election. Candidates should be comfortable calling on behalf of the Republican party, have excellent communication skills, be willing to learn on the job, and be highly reliable.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an entry-level position with competitive compensation based on experience. Prior contact center experience is not required, but experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.

To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound contacts professionally and courteously.
• Listen to customers, understand their needs, and resolve issues.
• Research systems for missing information; coordinate with other departments to resolve issues.
• Follow client processes and perform tasks courteously and professionally.
• Utilize systems and technology for account management.
• Document and process customer claims accurately.
• Follow scripts, policies, and procedures.
• Use knowledge base and training to answer questions.
• Maintain confidentiality of personal information.
• Escalate issues appropriately to managerial staff.
• Ensure first call resolution through effective problem-solving.
• Attend meetings and training to stay updated.
• Adhere to attendance and schedule requirements.

Ideal candidates are motivated, energetic, and confident, with a focus on building relationships and providing excellent customer service. We encourage positive, driven applicants to apply.

• Must be 18 or older.
• High school diploma or equivalent.
• Experience with data entry and computer use.
• Fluent in reading and speaking English.
• High-speed internet connection (20 Mbps+).
• Good organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Availability for scheduled shifts, including training.
• Basic knowledge of Microsoft Office.
• Familiar with Windows PC applications and quick to learn new systems.
• Reliable with good attendance and punctuality.
• Ability to troubleshoot and follow up on customer issues.
• Strong conflict resolution, problem-solving, and negotiation skills.
• Customer-oriented, empathetic, patient, and conscientious.
• Ability to multitask, stay focused, and self-manage.
• Team-oriented with a customer focus.
• Capable of thriving in a fast-paced, changing environment.
• Excellent interpersonal skills and relationship-building ability.

• One year of experience in customer service, technical support, inside sales, or related roles.
• Experience with state or federal work programs.

We offer competitive pay based on experience, with benefits including PTO, holidays, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

The role involves primarily sedentary work in an office environment, with occasional movement and physical exertion up to 40 pounds. Employment is contingent on background checks, drug screening, and legal work authorization. We provide reasonable accommodations as per ADA guidelines.

MCI is committed to diversity and equal opportunity. We do not discriminate based on age, race, gender, disability, or other protected characteristics, and we consider qualified applicants with criminal histories in accordance with applicable laws.