Member Solutions Representative

Join to apply for the Member Solutions Representative role at Commonwealth Credit Union.

This is an entry‑level position in our Member Solutions team. The role includes managing and resolving overdrawn and negative accounts, contacting members to discuss outstanding debts, negotiating payment plans, and providing support. The Representative works closely with leadership and other team members to achieve departmental goals and maintain positive working relationships.

• Maintain regular communication with members, team members, and leaders. Share insights and updates on accounts to help the team stay informed.
• Use all available resources to make contact, documenting accounts with detailed notes for follow up and tracking.
• Listen to members and notice trigger words for possible assistance options, such as workouts and forbearance.
• Negotiate payment plans and settlements to reduce financial losses.
• Stay readily available for calls and provide exceptional member service to internal and external members.
• Maintain acceptable scores on quality assurance audits based on credit union standards for service and be open to feedback.
• Display acceptable knowledge of credit union products and services. Ensure all collection activities adhere to regulatory and compliance requirements, including FDCPA.
• Work closely with others and leadership to develop and implement strategies for lowering delinquency and charge-offs.
• Actively pursue development opportunities, including attending conferences, acquiring certifications, completing learning courses, or engaging in internal and external leadership programs.

• Must be able to work on Saturdays.
• Must be service oriented and enjoy working with the public.
• Must work effectively under stress and be able to meet tight deadlines.

• Entry level

• Full-time

• Management and Manufacturing