Administrative Assistant -GOV; Non-Merit

Final date to receive applications 3/6/2026 (7:00 PM EST)
26-00903
Administrative Assistant - GOV (Non-Merit)
Salary: $50,000.00 Annually

Employment Type:

EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
for more details on state employment.
Hiring Agency:
General Government Cabinet | Governor

Location:

700 Capital Avenue, Frankfort, KY 40601 USA

The Office of Constituent Services is seeking a dedicated and service-oriented Administrative Coordinator to join our team. This position plays a vital role in supporting constituents across the Commonwealth by ensuring their concerns, questions, and requests are directed to the appropriate resources within state government.

• Liaison Between Constituents and State Government Cabinets - Serve as the primary point of contact for constituent inquiries.
• Review requests submitted to Constituent Services and refer them to the appropriate Cabinet or external organization.
• Provide guidance, information, and resources as needed.
• Use the Indigov database to track cases, make referrals, and prepare timely responses.
• Phone Support and Resource Guidance - Receive and respond to incoming calls from constituents.
• Determine the appropriate resource, process, or agency for each inquiry and provide clear instructions on how to submit a formal request for review.
• Trend Tracking - Monitor patterns in constituent phone calls and correspondence to identify emerging issues or areas of concern.
• Walk-In Support - Serve as a point of contact for constituents who visit the office in person, ensuring they receive professional, courteous, and accurate assistance.
• Provide additional administrative or program support as needed to ensure efficient operations within the office.
• Other Duties as Assigned

• Strong communication and interpersonal skills
• Ability to manage sensitive information with professionalism
• Experience working in a customer-service or public-facing role
• Strong organizational and problem-solving skills
• Ability to learn and navigate databases or case-management systems (experience with Indigov is a plus)

This is an excellent opportunity for an individual who values public service and enjoys helping others navigate state government resources. If you are a team player with a commitment to responsive, high-quality service, we encourage you to apply.

If you have questions about this advertisement, please contact Angie Wallingford lingford or .

An Equal Opportunity Employer M/F/D