Senior Manager Software Engineering, Staples Promotional Products

Overview

Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. Staples Promotional Products helps customers build love for their brands with customized merchandise solutions. Join our winning team!

As the Senior Manager of Software Engineering, you will play a pivotal role in leading and overseeing multiple sections or a major section of our software engineering operations. Your in-depth understanding of business practices will be vital in influencing strategic and operational decisions. This role demands a balance between people leadership and hands-on contribution to software engineering, ensuring the smooth daily operations of the assigned sections of work.

• Lead the design, development, and deployment of software products and solutions.
• Collaborate with cross-functional teams to define project scope, system goals, and requirements.
• Direct the software engineering team in producing high-quality software that meets business needs and objectives.
• Drive best practices in software development, ensuring coding standards, testing methodologies, and documentation.
• Participate in architectural decisions and foster a culture of technical excellence.
• Monitor software engineering processes for efficiency and effectiveness.
• Stay abreast of latest software development technologies and methodologies to ensure the team's competitiveness.

• Excellent leadership and team management abilities.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to translate complex technical concepts into understandable terms for non-technical stakeholders.
• Resilience and adaptability in fast-paced environments.
• Experience leading AI-enabled product initiatives, including data-driven automation, intelligent recommendations, and customer-facing bots that reduce manual effort and scale across large, distributed platforms.
• Strong ability to translate ambiguous business problems into clear product requirements, leveraging data signals (e.g., incomplete inputs, customer intent, seasonal trends, vendor promotions) to inform AI-driven solutions.

• Bachelor’s degree in Computer Science, Software Engineering, or related field or equivalent work experience.
• 8+ years of experience in software engineering, with fluency in languages like Java, Python, JavaScript, and C#.
• 3+ years of managerial experience within software development teams.
• Comprehensive understanding of modern software development tools, practices, and methodologies.
• Demonstrated success in managing and delivering large-scale software projects.

• Master’s degree in Software Engineering or a similar domain.
• Relevant certifications such as PMP, CSM, or specific software language certifications.
• Proficiency with cloud platforms like AWS, Azure, or GCP.
• Hands-on experience in Dev Ops, CI/CD practices, and tools.
• Proven strategic planning skills, especially in tech-driven initiatives.
• Experience defining and launching AI-powered features such as intelligent product recommendations, automated content updates, customer service bots, or workflow automation in eCommerce or B2B platforms.
• Familiarity with modern data and AI ecosystems (e.g., data lakes, analytics platforms, ML-driven decision systems) and using insights to drive product prioritization and roadmap decisions.
• Demonstrated success scaling products globally, balancing regional considerations while maintaining a unified platform strategy.
• Languages:
  
  Python, SWL, Py Spark
• Agent frameworks:
  Lang Chain, Lang Graph, Hugging Face, OpenAI SDK, Gemini
• GenAI Tools:
  Azure AI Foundry, Vertex AI, Databricks AI
• ML Ops/LLMOps: MLflow, ONNX, Unity Catalog
• Data Platforms:
  Databricks, Snowflake, Data Lake, Knowledge graphs
• Understanding of AI governance, including model explainability, fairness, and security (e.g., prompt injection, data leakage mitigation).

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

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