Dispensary Associate - PT Framingham

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Dutchess Cannabis formerly Union Twist of Framingham, MA is looking to hire part‑time Dispensary Associates. Our workforce will reflect the diversity of the city and build a world‑class team that will shape the future of cannabis with hard‑working, passionate people who possess exceptional customer‑service skills.

Are you personable, adaptive in a fast‑paced environment, and a team player? Would you like to advance your retail career with a company that values its employees and the community? If so, please read on.

The Dispensary Associate guides customers through the cannabis purchasing experience, makes informed recommendations based on customers’ desired outcomes, provides accurate descriptions of our products, and operates with high accuracy in a fast‑paced environment. Part‑time associates work 15–29 hours per week and must be flexible to work nights and weekends.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point‑of‑sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

• Must be at least 21 years of age
• High school diploma or GED
• Retail experience preferred; cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point‑of‑sale (POS) software a plus
• Positive attitude, team player and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time‑management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

At Dutchess, we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of…