Retail Commission Sales Associate, Natick Collection

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom.

The Selling Colleague is also responsible for fulfillment and performing other duties as necessary.

Macy's uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
• Be proficient in POS systems including but not limited to Search and Send and My Client
• Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
• Develop new business and expand client base through networking, suggestive selling and on the floor presence
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Retrieve additional merchandise for customers as requested
• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in inventory and markdown process
• Adhere to Asset Protection and inventory control and compliance procedures
• Follows shortage programs and procedures
• Perform these and other functions in an efficient manner, as directed by the Supervisor
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

• Product Knowledge:
  Good understanding…