Dispensary Associate PT Framingham Formerly Union Twist

Dispensary Associate PT – Framingham (Formerly Union Twist)

Dutchess Cannabis (formerly known as Union Twist) of Framingham, MA is looking to hire part‑time Dispensary Associates
.

We are building a world‑class team to shape the future of cannabis. Join us if you are personable, adapt in a fast‑paced atmosphere, and have a team‑player mentality. We value employees and the community.

We offer great perks
, including flexible schedules, sick‑time, paid time off, a generous employee discount, and swag.

The Dispensary Associate guides customers through the cannabis purchasing experience, makes informed recommendations, provides accurate product descriptions, and operates with a high level of accuracy in a fast‑paced environment. Part‑time associates work between 10–29 hours a week and must have flexibility to work nights and weekends.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions and offer advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus updated, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick‑up
• Promote a positive, customer‑service‑oriented, and compliant work environment
• Continuously develop product knowledge to offer customers up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point‑of‑sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe, and inviting store environment
• Complete store opening and closing checklists

• Must be at least 21 years of age
• High school diploma or GED
• Retail experience preferred; cannabis retail experience a plus
• Exceptional customer service skills
• Basic computer skills
• Experience with cannabis point‑of‑sale (POS) software a plus
• Positive attitude, team player, strong work ethic
• Willingness to understand applicable state and local laws and regulations, personnel law, safety regulations, local municipal codes, and organizational rules, directives, and SOPs
• Must remain compliant with all regulatory requirements for working in the cannabis industry
• Excellent organization and time‑management skills
• Attention to detail and focus
• Ability to internalize training and follow instructions
• Clear and effective communication

Stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Occasionally lift and/or move up to 25 pounds. Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

At Dutchess
, we set new standards for service, innovation, and customer satisfaction. Our focus is on the customer, providing exceptional service and premium quality products. We create opportunities through expanding retail locations and pioneer innovation by continuously pushing the boundaries of the cannabis experience.

Rubino, LLC and its subsidiaries are equal‑opportunity employers and celebrate diversity. We do not discriminate in hiring on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.