Print Project Manager-Framingham, MA

Print Support Project Manager-Framingham, MA

Framingham, MA, United States (On-site)

Our world-class Print and Marketing OMNI teams work directly with businesses of all sizes and consumers to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and developing best-in-class processes, equipment, capabilities along with store and online experience. We’re constantly discovering new ways to reach our goals, expand our portfolio of products and enable our People to win through quality and an OMNI approach to the business.

The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations across OMNI. They will lead and coordinate internally with key partners including merchants, operations, marketing, visual merchandising, systems and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meet desired business timeline.

They will interact directly with the business and serve as the primary contact for implementation of assigned projects/programs.

Key Responsibilities and Deliverables:

• Identify project scope, goals and deliverables upon initial project
• Define and assemble resource requirements upfront and measure throughout project implementation
• Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution
• Manage complex exception processes for strategic initiatives
• Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction
• Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform
• Implement and manage project changes and interventions to achieve project outputs
• Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track
• Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors
• Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements
• Negotiate direction based on established best practices and successful business models
• Play a key role in driving customer satisfaction of print related program set-up through direct customer interaction
• Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed
• Reports daily / weekly benchmarks to all parties on progress of implementation

Impact on Business:

• Successful completion of assigned projects within the defined timeline
• Customer satisfaction with the successful set-up of print program and ability and knowledge to begin ordering
• Generating Staples sales revenue in accordance with expected sales ramp tied to the implementation in timely manner
• Ability to take ownership of projects and chart a path from scratch
• While this role does not define business strategy, the performance of the associate(s) in this role affects business outcomes
• Create, maintain and update Standard Operating Procedures / Work Instructions where none previously existed
• Make recommendations on improvements to procedures or processes to help streamline workflow and achieve project outputs
• Perform root cause analysis to alleviate roadblocks on future endeavors
• Liaison with key leaders to identify ways to enhance customer experience and elevate Staples value proposition within Print and Marketing

Discretion and Independent Judgement:

• Foster a sense of urgency in others for achieving objectives, delegate tasks, and hold parties accountable for meeting expectations and timelines
• Create an engaging and inclusive atmosphere where all parties feel valued, appreciated and a contributing member of the team
• Promote sharing of expertise and free flow of communication and learning across all teams

Communications & Interactions:

• Provide direction to internal departments and other support service teams and navigate internally within the company to…