Director Product Enablement

Overview

At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

We’re headquartered in Framingham, Massachusetts, with 3 office locations globally, including locations in Sweden and India. Since our founding in 2011, we have grown our global client base to 2,400+ and earned workplace honors in 2024 and 2025, including Built In’s 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like Definitive Cares and employee-led affinity groups, we strive to promote connection, education, and inclusion.

• Define and own the product enablement and customer training strategy and roadmap.
• Lead, coach, and develop a team of product trainers.
• Establish standards, operating rhythms, and best practices for product and customer learning.
• Serve as a strategic partner to senior leaders on product readiness and adoption.
• Translate product strategy into role-based learning paths spanning onboarding, launches, certifications, and ongoing mastery.
• Partner with Instructional Design to deliver complete learning experiences (pre-work, live training, reinforcement).
• Oversee internal product training for Sales, SDRs, Customer Success, and other GTM teams.
• Lead customer onboarding and ongoing customer education tied to new product releases.

• Own the customer product training strategy to support onboarding, adoption, and value realization.
• Partner with Customer Success to identify key moments for customer education.
• Ensure consistent, high-quality customer-facing training experiences across delivery models (live, virtual, self-serve).
• Gather customer feedback to continuously improve training effectiveness.

• Lead the training workstream for all product launches (internal and external).
• Partner with Product and Product Marketing to align on roadmap, positioning, and messaging.
• Ensure new features are translated into seller-facing enablement and customer-facing training.

• Manage end-to-end product and customer training initiatives.
• Maintain a training roadmap aligned to product release cycles.
• Define success metrics and track readiness, adoption, and impact.
• Communicate progress and outcomes to stakeholders.

• 8–12 years of experience in Product Enablement, Product Training, Customer Education, or Sales Enablement.
• Experience leading customer-facing training teams.
• Strong understanding of learning strategy, instructional design, and adult learning principles.
• Proven ability to simplify complex product or data concepts.
• Experience partnering with Product, Product Marketing, Sales, and Customer Success.
• Strong program management, communication, and leadership skills.
• Experience with LMS platforms and scalable learning delivery models.

The salary range for this position is $133,000–$190,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

• Industry leading products
• Flexible and dynamic culture
• Fast growth means opportunities for advancement
• Collaborative environment with talented teammates
• Definitive Cares community involvement
• Competitive benefits including health coverage and 401(k) match

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates.