Product Manager - Customer Data Activation

Product Manager – Customer Data Activation at Staples

$87,000.00/yr – $/yr

Staples is a business‑to‑business retailer that delivers customer‑centric site experiences as a digital selling platform of choice. Our eCommerce team ensures that mobile, desktop, and app platforms deliver the digital experience our customers expect by leveraging customer insights, analytics, and testing to build a strong innovation pipeline. We work end‑to‑end with sales, merchandising, finance, logistics, marketing, and technology teams to provide a world‑class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

We are inclusive, customer‑obsessed, and looking for well‑rounded professionals with strong eCommerce business acumen to join our team.

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
• Serve as the key point of contact between the development team and stakeholders.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

• Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end‑to‑end lifecycle of digital products from conception through development, launch, and iteration.
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems.

• Master’s degree in a related field.
• Professional certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agilist, or PMI Agile Certified Practitioner) or product management certifications (e.g., AIPMM Certified Product Manager).
• Experience in eCommerce and/or retail data.
• Demonstrated experience as a data platform product manager to enable personalization at scale.
• Strong working knowledge of data warehouse tools (e.g., Snowflake).
• Familiarity with data integration and architecture across the Mar Tech and eCommerce ecosystems (e.g., Marketo, Adobe Analytics).
• Proven ability to evangelize customer‑focused product management ways of working cross‑functionally.

• Inclusive culture with associate‑led Business Resource Groups.
• 22 days of PTO and a holiday schedule with 7 observed paid holidays + 1 floating holiday.
• Online and retail discounts, company‑match 401(k), and physical and mental health wellness programs.

Mid‑Senior level

Full‑time

Product Management and Marketing

Retail Office Equipment

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.