Call Center Associate – Mental Health

Call Center Associate – Mental Health

We are seeking a compassionate and emotionally resilient individual to join our call center team, supporting people facing mental health crises, suicidal thoughts, and other emotionally distressing situations. This role demands deep empathy, professional composure, and the ability to stay present and supportive during intense conversations.

Job Details:

• Pay Rate: $20/hour
• Schedule:
  
  Thursday through Sunday overnight shifts (11 PM–7 AM or 12 AM–8 AM preferred; 10 PM–6 AM as alternate option)

Key Responsibilities:

• Respond to incoming calls from individuals experiencing mental health challenges or crisis situations
• Demonstrate empathy and active listening while maintaining a non-judgmental tone
• Effectively de-escalate high-stress situations, with guidance from the site supervisor when needed
• Remain emotionally compartmentalized between calls to avoid burnout or secondary trauma
• Contact emergency services (911) when necessary to ensure caller safety

Required Experience:

• Minimum 1 year of experience in a related role or environment involving client or patient interaction

Nice-to-Have

Experience:

• Experience handling sensitive or emotionally intense conversations
• Previous work in behavioral health or mental health support settings

Required Skills:

• Empathy and emotional intelligence
• De-escalation techniques
• Proficiency in Microsoft Office Suite

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All Pro Pivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love.

As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.