Line Supervisor

Help Line Supervisor

We're looking for a calm, empathetic, and reliable Help Line Supervisor to oversee weekend operations for our mental health support line. In this role, you'll manage a team of frontline agents, support high-stakes emotional calls, and ensure we deliver compassionate, timely help to individuals in crisis.

If you have leadership experience in a call center environment and the emotional strength to guide others during challenging moments, this role offers the chance to truly make a difference.

• $22.00 per hour

• Saturday & Sunday | 2:00 PM – 10:00 PM
• Saturday & Sunday | 3:00 PM – 11:00 PM

• Support callers in distress by offering real-time guidance and intervention support
• Supervise and mentor Call Takers during your shift, ensuring quality service and emotional care
• Escalate high-risk situations in line with safety protocols
• Document shift activities clearly and accurately

• Minimum 1 year in a supervisory role within a call center or customer support setting

• Background in mental health support, social work, or telehealth
• Familiarity with crisis intervention and escalation procedures
• Hands‑on experience helping people in emotionally vulnerable situations

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.