Medical Assistant; MA - Urgent Care

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. We’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Medical Assistant, you will play a crucial role in delivering high‑quality patient care, assisting healthcare providers, and ensuring smooth clinic operations. This is an exciting opportunity to be part of a dynamic healthcare team dedicated to improving health outcomes and promoting wellness in our community.

• Patient Interaction:
  • Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow‑up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities:
  • Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (prescription meds – NH & ME only):
  • Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration.
  • Ensure accurate medication preparation and administration techniques.
  • Understand medication dosages, routes of administration, and potential side effects.
• Collaboration with Clinical Team:
  • Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and assist with discharge documentation.
  • Welcome and support the training of new clinic team members.

• Must be able to work 12‑hour shifts in consecutive or non‑consecutive days:
  • Full‑time:
    Three (3) 12‑hour shifts per week with at least four (4) shifts per month on a Saturday or Sunday.
  • Part‑time:
    Two (2) 12‑hour shifts per week with at least two (2) shifts per month on a Saturday or Sunday.
  • Per diem:
    Four (4) 12‑hour shifts per month, ideally working one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Must be able to work at a minimum of three other Convenient
  
  MD locations within a one‑hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one‑hour commute.

• Education: High school diploma or GED required.
• Certification or Prior
  
  Experience:
  
  Medical Assistant certification with at least one (1) year of experience OR two (2) years of experience working as a Medical Assistant.
• BLS Certification: American Heart Association or American Red Cross BLS certification (no CPR, ACLS, or online‑only classes).
• Compassionate, Authentic, Patient‑Focused: Support patients through kindness and demonstrate understanding.
• Proactive and Confident Communicator: Articulate concerns as they arise and communicate directly with colleagues and patients.
• Trustworthy: Maintain confidentiality and handle patient information per HIPAA regulations.
• Effective Communicator & Cross‑Collaborator: Build positive relationships with patients, team members, and stakeholders.
• Excellent Team Player: Enjoy working collaboratively and being part of a strong team dynamic.
• Technically Savvy: Proficient with Microsoft Office Suite or related software; experience with or ability to learn EHR and business systems.