Patient Access Representative II - Part-Time Evenings

Patient Access Representative II – Part‑Time Evenings

Job Summary
Responsible for duties that support department efficiencies, including scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must gather complete and accurate patient demographic information and employ compliant patient liability collection techniques before, during, and after the date of service.

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at the date of service, adhering to financial & cash control policies, and thoroughly explaining and securing hospital & patient legal forms (e.g., Advance Directives, Conditions of Services, Consent for Treatment, EMTALA).
• Scanning protected health information, creating and filing patient information packets/folders for forthcoming hospital services. May assist with scheduling diagnostic procedures, entering data in the scheduling system, and providing appointment instructions.
• Educating patients about financial liabilities, employing proper compliant collection techniques, performing hospital cash reconciliation, and entering secured payments in accordance with financial & cash control policies.
• Securing medical necessity checks/verification per Centers for Medicare & Medicaid Services, verifying insurance benefits and eligibility, completing registration financial clearance worklists, obtaining insurance authorizations for scheduled and unscheduled hospital services, and notifying payors of inpatient visits. May assist with scheduling and coordinating post‑discharge care.

• Minimum typing speed of 35 wpm.
• Working knowledge of PC/CRT/Printer.
• Knowledge of hospital environment functions is preferred.
• Customer service skills and experience.
• Ability to work in a fast‑paced environment.
• Strong oral and written communication skills.
• Understanding of third‑party payor requirements and compliance standards is preferred.
• Capability to perform essential duties in at least two Patient Access service areas, including the Emergency Department.
• Professional negotiation techniques for collecting payments owed by patients/guarantors.
• Ability to build and maintain collaborative relationships with internal and external clients.
• Accurate interpretation of physician orders, medical terminology, and insurance cards.

• High School Diploma or GED required.
• 0–1 year in a customer service role.
• 0–1 year of administrative experience in a medical facility, health insurance, or related area is preferred.
• Some college coursework is preferred.

• Must be able to sit at a computer terminal for extended periods.
• Occasionally lift or carry items up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

• Hospital administration setting.
• May work in patient care locations with exposure to life‑threatening patient conditions.

• Must be available to work hours and days as needed based on departmental demands.
• Resolve physician office and patient issues; may experience extreme patient volumes and uncooperative patients.

• Pay: $15.80 – $23.70 per hour, depending on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires.
• Observed holidays receive time and a half.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.