Teller - Framingham - PT

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, and educating customers on TD's products and services or referring them to a partner for specialized solutions.

Line Of Business Personal & Commercial Banking

Location Framingham, Massachusetts, United States of America

Hours 30

Pay Details $21.00 - $26.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer banking preferences and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions, and/or referring the customer to appropriate partner to provide solutions.
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers  identities by following customer authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers/ Teller Cash Recyclers as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Accountable for ensuring confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Completes all required in-classroom and online training by established due dates.

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours including weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Frequent
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Sitting – Occasional
Standing – Continuous
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Ben…