Technical Support Supervisor; MYE

Founded in 1975, this client stands as a renowned global leader in the realm of acoustics. Their diverse product range encompasses headphones, speakers, microphones, batteries, and assistive listening devices. Applications span mobile communication, audio-visual entertainment, computer peripherals, smart homes, and healthcare sectors. Their headquarters in Taiwan anchor a network of 18 locations worldwide, including China, Thailand, the United States, and Singapore.

This client seeks a Technical Support Supervisor to join their Field Application Engineering group. You'll collaborate closely with customers to solve design challenges, ensuring exceptional product experiences. A deep expertise in one product design discipline (e.g., Acoustic, Mechanical, Electrical, Antenna/RF, or Power/Battery) is essential, with a broad understanding of others.

Collaborate with customers to identify and meet specifications.

Drive product development throughout all stages, engaging with the customer's design cycle.

Review and present design proposals addressing engineering and manufacturing needs.

Advocate for customer needs, liaise between engineering teams and customers.

Work with cross-functional teams, addressing manufacturing issues from pre-prototype to mass production.

Interpret engineering drawings and conduct statistical analysis.

Lead day-to-day project activities to meet objectives.

Additional duties as assigned.

Up to 25% international travel for customer visits.

2+ years of experience in Engineering and Project Management.

Bachelor's or Master's degree in Electrical Engineering or related field.

Expertise in one of the following:
Acoustics, Mechanical, Plastics, Process/Manufacturing, Electrical, Systems.

Background in electronic consumer devices or ODM/OEM industry preferred.

Proficiency in English and Mandarin Chinese.

Statistical and analysis skills a plus.

Self-motivated and quick learner.

Proficient in engineering software and tools.

Tooling and injection molding knowledge is a plus.

Skilled in UG NX for those with a mechanical engineering background, or proficient in Pro/E ORCAD, Cadence/Allegro for those with an electrical engineering background.

Familiarity with statistical analysis tools like R, Matlab, etc., is advantageous.

401(k)

Health insurance

Paid time off

Vision insurance

Electronic Consumer Devices or ODM/OEM: 1 year (Required)

Engineering and Project Management: 2 years (Required)

Acoustics, Mechanical, Process/Manufacturing or Electrical: 1 year (Required)