Spanish​/English Customer Service Rep

Spanish/English Customer Service Rep

We are seeking a Bi-Lingual (Spanish/English) Customer Service Representative with a strong commitment to delivering exceptional service. In this role, you’ll assist individuals and families by providing accurate information, answering questions, and guiding them through available support programs — including childcare assistance. This position is ideal for someone who thrives on helping others, communicates effectively, and is comfortable managing a high volume of calls and inquiries in a fast‑paced environment.

• Conduct eligibility screenings for childcare subsidy programs
• Provide clear, accurate information about childcare options and assistance
• Enter and maintain data in online systems with high attention to detail
• Support families through the application process and refer them to appropriate resources

• Language:
  Bi-lingual in Spanish and English (Portuguese or Haitian Creole also accepted)
• Experience:
  
  Minimum 1 year in Health and Human Services or a Call Center environment
• Preferred:
  Experience with child care subsidies or social service referrals
• Strong data entry and organizational skills
• Ability to work in a hybrid schedule (2 days/week on-site in Framingham)

• $22/hour starting pay
• Full remote training provided
• Opportunity to earn AIRS (Alliance of Information & Referral Systems) Certification
• Hybrid work model for improved work‑life balance
• A chance to make a positive impact in your community

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.