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Technical Services Coordinator
Job in
Framingham, Middlesex County, Massachusetts, 01704, USA
Listed on 2026-01-13
Listing for:
recruiterboom
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
About the job Technical Services Coordinator
They are located in Framingham, hybrid situation
Here’s the breakdown:
- 6 month term to start
- $20.00 per hour
- Targeted start dates of January 4th
- Handling communication on errors or successes of the team bulk award uploads to the customer via email
- Manage shared Technical Services inbox for customer inquiries
- Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis
- Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads
- Work directly with the Technical Services Specialists, and maintain books of business of the CSM’s and Sr. CSM’s for all team bulk uploads
- Work directly with Senior Manager Technical Services on all customer escalations as they come
- High attention to detail, both written and verbal
- High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)
- 1 year of customer focused experience in a support related role
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