Strategic Account Manager

Role Summary

The Strategic Account Manager (SAM) serves as a trusted advisor and relationship leader for a portfolio of key enterprise clients. This role supports a growing segment of Workhuman’s client base. The SAM owns the overall client relationship, driving adoption, value realization, and long‑term partnership success. You’ll collaborate cross‑functionally with teams in Strategy, Consulting, Analytics, Product, and Customer Success to bring data‑driven insights and best practices to every client interaction.

** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**

** Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.**

• Serve as the primary strategic relationship owner for a portfolio of enterprise clients, aligning Workhuman solutions with each organization’s business and cultural goals.
• Partner with senior HR and business leaders to define and execute program strategies that strengthen engagement, recognition, and performance.
• Deliver regular program reviews and executive business reviews that showcase ROI and program health.
• Grow and retain accounts by identifying expansion opportunities and collaborating with Sales and Renewal teams to drive contract growth and client satisfaction.
• Lead cross‑functional account teams—including Customer Success, Product, Analytics, and Marketing—to ensure exceptional delivery and program outcomes.
• Provide client feedback and market insights to influence Workhuman’s product and service roadmap.
• Act as a thought leader and advocate for recognition, performance, and culture transformation with both clients and internal stakeholders.
• Maintain a deep understanding of the recognition and engagement landscape, industry trends, and competitive dynamics to bring strategic insight to client conversations.

• A relationship‑driven strategic thinker with a proven track record of managing enterprise client relationships—ideally within SaaS, HR technology, or employee engagement solutions.
• 8+ years of client management or strategic account experience supporting large, complex organizations.
• Skilled in consultative selling and data‑driven storytelling, with the ability to drive adoption across multiple stakeholder levels.
• Experienced in navigating complex organizations and building trusted partnerships with senior HR and business leaders.
• Highly collaborative and adept at leading cross‑functional teams to deliver outstanding client experiences.
• Strong communicator with excellent presentation, negotiation, and executive engagement skills.
• Comfortable using tools like Salesforce, Microsoft Office Suite (and familiarity with Co‑Pilot or equivalent AI‑enabled tools preferred).
• Bachelor’s degree, MBA or advanced degree preferred.

The base salary range for this position is $107,000–$141,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role.

This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well‑being and work‑life balance.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at gl for assistance. We are committed to ensuring equal access to opportunities for all individuals.

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long‑term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth…