Learning and Development Specialist

Overview

Learning & Development Specialist

Location: Framingham, MA

Join a dynamic retail company headquartered (or with a major hub) in Framingham, Massachusetts—a vibrant center for retail and distribution. Our company is dedicated to providing exceptional customer experiences, empowering employees, and fostering a culture of learning and growth. As we expand across regional and national markets, we seek a Learning & Development Specialist to design and deliver impactful training programs for our retail workforce.

The Learning & Development (L&D) Specialist plays a key role in supporting both corporate and store-level retail teams. This person will assess learning needs, design engaging training materials, and facilitate programs that build skills, drive sales performance, and strengthen leadership capability. You'll work closely with HR, Store Operations, and functional leaders to create learning experiences that align with the company's mission and strategic priorities.

• Conduct training needs assessments through surveys, interviews, store visits, and performance metrics to identify opportunities for skill enhancement and development.
• Design and develop training content for retail audiences - including new hire onboarding, product knowledge, customer service, leadership development, and compliance training.
• Deliver in-person and virtual learning experiences using a variety of methods: classroom facilitation, on-the-job coaching, webinars, and microlearning.
• Partner with HR, Operations, and Store Managers to ensure training initiatives support company goals, store execution standards, and customer experience objectives.
• Evaluate program effectiveness through feedback surveys, assessments, and key performance indicators (KPIs); continuously refine materials based on results.
• Maintain and optimize use of the company's Learning Management System (LMS), ensuring accurate tracking, completion reporting, and analytics.
• Support leadership in building a culture of continuous learning by promoting development opportunities, mentoring store leaders, and sharing best practices.
• Manage logistics for training events: scheduling sessions, coordinating venues, preparing materials, and managing budgets or vendor relationships.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range is noted in this job posting where required by law. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state-specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. The salary range referenced above reasonably estimates base compensation for geographies that require salary disclosure.

The individual may also be eligible for discretionary bonuses.