Rate Technician - Framingham MA Job Framingham area,Massachusetts USA,Automotive

Position: Flat Rate Technician - Framingham MA

Overview

752 Worcester Rd, Framingham, MA 01702, USA

Job Description

Posted Monday, December 15, 2025 at 5:00 AM

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Responsibilities

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:

A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and is visibly displayed with the vehicle while it is being serviced.

Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.

Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtains needed parts only from a member of the Desk Team and returns all unused parts to the Desk Team after completion of service.

Returns cores, batteries and used tires to designated security areas for appropriate handling.

Maintains a minimum 16-week average productivity based on position.

Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

Completes all required training and certification for the position, including:

Take and pass all required LMS training

Complete all required safe equipment operation training

Become a Licensed State Vehicle Inspector (state-specific requirement)

Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified

Become ASE certified based on position: G1, A4 and A5 for Technician;
Four of the A-Series ASE certifications for ASE Technician;
All eight A-Series A1 through A8 for Master Technician

Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition

Attend meetings and training sessions as needed (typically several times per year)

Quality, Safety & Housekeeping Responsibilities: road test vehicles as necessary after service; secure vehicles when returning to parking; install seat/steering wheel covers and floor mats; maintain a clean work area; maintain and clean shop equipment; participate in shop maintenance programs; comply with safety and loss prevention programs.

Additional Responsibilities: maintain technical capabilities; review and authorize time worked in DAYFORCE; comply with VIP culture and service standards; participate in team meetings; ensure shop equipment safety standards; comply with regulations governing disposal of hazardous waste.

Facility and Equipment Maintenance: ensure satisfactory facility and equipment maintenance; keep service department clean; report facility or equipment issues.

Procedural Compliance: enforce compliance with the service Code of Ethics and all applicable regulations and procedures.

Performance Metrics

PERFORMANCE MEASUREMENT:

Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours
Minimal comes backs, ensuring work is completed properly the first time

Standard Work…


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