Accounts Receivable Support Representative

Title

Accounts Receivable Support Representative

Framingham, MA 01702

4 months with possible extension

Mon‑Fri 8:00 AM‑5:00 PM

$23.00/hr on W2

Targeting an April 13th start date as assigned candidates will go through a 3‑week training class.

The Specialist Accounts Receivable role is pivotal in managing and overseeing the accounts receivable processes of our organization. This position plays a key role in supporting the financial stability and customer relationship management of the company. The ideal candidate will be responsible for executing Accounts Receivable strategies and maintaining effective communication with clients to facilitate timely payments while preserving customer relations.

The Specialist will work closely with team members to mitigate risk, optimize receivables, and contribute to departmental goals, all while gaining proficiency in collection methods and systems and ensuring a positive customer experience.

• Collect cash for open Accounts Receivable.
• Follow up on a regular basis with the customer until a payment resolution is received.
• Escalate to the Team Lead if/when problems or concerns arise.
• Research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write‑offs and maximize cash receipts while being sensitive to internal and external customers.
• Adhere to accounts receivable strategies and complete tasks such as on‑account cash, escalations, credit review, etc., within expected SLA.
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement.
• Drive and host conference calls to find resolution to issues and resolve past‑due balances.
• Provide internal/external customer ad‑hoc reporting and/or statements.
• Perform root cause analysis on customer issues independently.
• Work independently with customer to negotiate significantly past‑due balances via payment plan or settlement process.
• Summarize and present findings from account reconciliations to customer and internal Staples Teams, including Sales Rep, Director and AVP, Customer Setup and Contract Gateway Teams.
• Communicate independently with customer’s Accounts Payable Supervisors, Managers and Directors.

• Actively work to understand customer ordering platforms and how billing is integrated into that platform.
• Plan and organize work so that Service Level Agreements, Goals and Objectives are realized.
• Effectively communicate with external Staples customers regarding past‑due invoices.
• Approach customers with a customer‑service type approach.
• Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service.
• Build relationship with Staples customers.

• 2 years experience in B2B Credit and Collections or Associates or Bachelor’s Degree.
• Large ERP Experience (Oracle, SAP, etc.).
• Good analytical skills.
• Ability to assess a problem and promptly resolve or elevate accordingly.
• Basic to intermediate skills in Excel.
• Excellent written and verbal skills.
• Time management and organizational skills.
• Ability to coordinate with other internal departments.
• Experience using Collection Software (Web collect, Getpaid, etc.).
• Understanding of Accounting Principles.
• Understanding of Credit Management processes.
• Proficiency in Microsoft Suite and O365.
• Familiarity with different methods of billing and invoicing customers.